I’ve grown tired of doing support via blog comments or emails, so it’s time for a change. Introducing HELP! my new BuddyPress powered support site. You can now get support for all my WordPress plugins and themes, plus Hahlo, nextga.me (once its finished.…) and other projects all in one spot.
In the past I’ve had trouble finding a “good” solution for support. I’ve tried various forum packages, with each being abandoned because they were either insufficient or superfluous to my needs… that and every forum I’ve run has been hit by low-life spammers selling v1agr4 or offering to transfer $99,000,000,000 to me from their Nigerian bank account.
Following these ‘failures’ I tried hosted solutions like GetSatisfaction and UserVoice, again they didn’t really meet my needs, and I found that I was still left fielding support questions in blog comments and via email. In the case of support for Hahlo I stuck pretty strongly to GetSatisfaction (even if I didn’t check it as often as I probably should have). Recently GetSatisfaction have announced changes to their pricing plans, which ultimately means the free account (which I’ve been using) would appear that its losing a bunch of the more useful features. I should clarify that this change isn’t the only reason I’m moving away from GetSatisfaction, the main reason is that I wanted something I had more control over, and that I could also use for supporting my WordPress Plugins and Themes etc.